Highland Valley Entry

Purchased Services RFP

Highland Valley Elder Services, Inc.
Request for Proposals (RFP)
Purchased Services Contracts FY25-27
Ending September 30, 2027

The Executive Office of Elder Affairs (EOEA) contracts with Aging Services Access Points (ASAPs) throughout the Commonwealth of Massachusetts, to administer homecare programs for persons sixty years of age and over, and adults with disabilities. Highland Valley Elder Services (HVES) is a private, non-profit agency, serving as the ASAP in 24 towns in Hampshire and Hampden Counties. HVES is seeking services for the period of October 1, 2024 – September 30, 2027.

HVES is seeking proposals for the following services: Adult Day Health, Alzheimer’s Day Program, Alzheimer’s/Dementia Coaching, Assisted Transportation, Behavioral Health Services, Chore (light, medium, heavy), Companion, Complex Care Training and Oversight (CCTO), Emergency Shelter, Environmental Accessibility Adaptations, Evidenced Based Programs, Goal Engagement Program, Grocery Shopping/Delivery, Home Based Wandering Response Systems, Home Delivered Meal Supplements, Home Delivery of Pre-packaged Meds, Home Health Aide, Home Safety/Independence Evaluations (formerly Occupational Therapy), Homemaker, Laundry, Medication Dispensing Systems, Chore – Minor Home Repairs, Orientation & Mobility, Peer Support (COAPS & SOAR), Personal Emergency Response Systems, Personal Care, Physical Therapy, Respite, Speech Therapy, Supportive Day Programs, Supportive Home Care Aide, Translation/Interpretation, Transportation, Virtual Communication and Monitoring, Vision Rehabilitation, and Wanderer Locater Service.

Bidder conferences will be held virtually on Thursday, April 25th at 10am, and Tuesday, May 7th at 11am. Please email RFP@Highlandvalley.org to RSVP and receive a meeting link.

Bidder’s Conference Presentation

Bidder’s Conference Minutes 4/25/2024

Bidder’s Conference Minutes 5/7/2024

HVES will determine consumers’ eligibility for services and service schedule. HVES enters into agreements directly with provider agencies,  who provide the direct services to consumers. HVES does not commit to award a provider agreement or to pay for company costs incurred in this proposal. HVES reserves the right to request more information or call for new proposals at any time during the process. HVES negotiates rates within the Executive Office of Health and Human Services (EOHHS) and EOEA guidelines, and reserves the right to accept or reject any proposal. Before issuing a provider agreement, HVES must receive the following documents:  a copy of your certificate of insurance, Form W-9, a completed Administrative Overview, completed Service Specific Attachment(s) for all services you wish to provide, and all other associated documentation  requested in this application. 

Bids from Minority Business Enterprises (MBEs), Women Business Enterprises (WBEs), Minority and Women Nonprofit Organizations (M/WNPOs), Veteran Business Enterprises (VBEs), Service-Disabled Veteran-Owned Business Enterprises (SDVOBEs), Disability-Owned Business Enterprises (DOBEs), and Lesbian, Gay, Bisexual and Transgender Business Enterprises (LGBTBEs) are highly encouraged. For more information, or to register your business in the Supplier Diversity Program, please visit:

Homemaker/Personal Care providers must complete/update the Notice of Intent (NOI) and receive approval through EOEA’s website: https://noi.800ageinfo.com/, prior to completing this HVES provider application. 

State Home Care providers are now required to enroll in the MassHealth Frail Elder Waiver Program and receive a provider number, as they may provide services to consumers enrolled under Frail Elder Waiver Programs. Providers who receive contracts with HVES will be sent all required documents, which must be completed and approved by MassHealth prior to any services being provided through the contract. For more information on this and for initial application documents, please visit:

Other important documents for review:  

To proceed with applying for an HVES provider agreement, please download and complete the Administrative Overview and Unit Rate Calculation documents below, as well as the service-specific attachment(s) for the service(s) you wish to submit a proposal. 

Once you have reviewed all the above details and the necessary documents are complete, please proceed to the HVES RFP Application Page at https://fd7.formdesk.com/highland/SHCRFP to complete the provider application and document upload.

Please reach out with any questions by emailing: rfp@highlandvalley.org or calling: 413-588-5596 

We look forward to reviewing your application.