Highland Valley Entry

Employment Opportunities

Please see below for available openings at Highland Valley Elder Services.

We offer our full-time employees:

  • 37.5-hour Work Week
  • Group Health, Dental and Vision Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Employer-paid Life and AD&D Insurance
  • 401(k) Retirement Plan, with matching and discretionary employer contributions
  • 11 Paid Holidays & 6 Personal Days
  • 15 Vacation days

To apply, send cover letter and resume to: ctwiss@highlandvalley.org
Highland Valley is an AA/EOE.

Highland Valley Elder Services, Inc. is a private, non-profit corporation that serves 24 communities in Hampshire and western Hampden counties. We serve older adults and their families through collaboration, education, advocacy, and a range of programs designed to support them where they live.


Current Openings

Nutrition Program DirectorJob Posted on April 8, 2021

JOB SUMMARY:       This position manages all aspects of the Nutrition Program including

                                    food service, community and home-delivered meal programs.

AUTHORITY:             This position reports to the Executive Director.

 EXPERIENCE:             Must have at least five (5) years experience in cooking and

                                    supervision of food service staff, purchasing, menu planning, and

volume feeding.  Knowledge of all state and federal sanitation and

safety codes as well as food safety regulations.

PRIMARY FUNCTIONS AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  1. Oversees all activities within the food service component of the program.
  2. Selects, trains and supervises the kitchen staff in the following areas: food preparation, food sanitation and safety; compliance with regulations in the preparation of daily meals; receipt, checking, storage and inventory of all food (including USDA) and other supplies.
  3. Purchases food and equipment for program continuity.
  4. Coordinates the production and delivery of meals through supervision of the Food Packing Supervisor and Site Coordinators.
  5. Prepares monthly menu with the nutritionist.

 

  1. Oversight of participant-model food service program.

Hiring and supervising Site Coordinators and education and support of contracted sites.

 

Administrative Oversight

  1. Oversees the Nutrition Advisory Council made up of program stakeholders

and Council On Aging representatives.

  1. Prepares reports on the nutrition program as required.
  2. Monitors and evaluates nutrition, quality and budget.

 

  1. Ensures the program operates within applicable federal, state and local regulations.

VII.       Participates in training and development activities to keep up with knowledge and skills leading to strong performance in this position.

VIII.      Program Development & Quality Initiatives

  1. Provide team leadership for managing and developing the program.
  2. Assist in ensuring agency compliance with EOEA contracts, federal grants

and regulations.

  1. Provide team leadership as new programs and services are developed to

meet the needs of populations seeking aging and disability programs.

  1. Assist in fund development and grant activities.
  2. Participate in a strategic quality assurance program that ensures

compliance with AAA and EOEA performance standards.

  1. Additional Job Requirements
  2. Other tasks as assigned by supervisor to meet agency needs.
  3. Environmental Conditions

Work is 75% indoor office work; 25% outdoor (i.e. travel to attend

required meetings, presentations and trainings).

  1. Physical Requirements
    1. While performing duties of position, employee will be required to

sit/stand for extended periods.

  1. Working knowledge of computers, applicable software, databases

and capacity to see computer screen and read written material.

  1. Capacity to communicate verbally with staff, supervisors,

consumers and community.

  1. Capacity for the fine manipulation with use of office equipment.
  2. Capacity for occasional reaching, lifting or bending.
  1. Work Environment Expectations
    1. Available to work a salaried position with primary hours daily M-F,

8AM-4PM.   No weekend or holiday work is required.

  1. Ability to drive as the position requires.
Job Type: Full Time
Salary: from $65,000 per year
Submit cover letter and resume to:

Cathy Twiss

ctwiss@highlandvalley.org

Fax:  413-584-7076

Accepting resumes until position is filled.

Associate Director of Human ResourcesJob Posted on April 1, 2021

JOB SUMMARY:            HR Director for the Agency; provides leadership, supervision, and directs projects and departments as assigned.

AUTHORITY:                  This position reports to and is supervised by the Executive Director. Performance will be evaluated within the first six months and at least yearly thereafter.

REQUIREMENTS:          Master's Degree or equivalent preferred, Bachelor’s Degree required and 5 years’ experience in human resources required.  Excellent interpersonal skills; strong oral and written communication skills.  Has knowledge of State and Federal Laws and the agency’s regulations as they relate to human resources. Valid driver’s license and reliable transportation.

PRIMARY FUNCTIONS AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  1. Functioning as the Human Resources Director
  2. Principal point of contact for HR matters and employee issues including recruitment, hiring, onboarding, training, discipline, termination, union matters (some union employees), and agency communication.
  3. Support the Executive Director in the negotiation of union contracts as necessary. Handle employee complaints, grievances, and hearings with the Executive Director.
  4. Ensure that employment law is followed by the agency and its management and proper policy is enforced to adhere to all Federal and MA laws.
  5. Coordinate agency benefits to remain competitive as an employer.
  6. Primary coordinator of volunteer and employee recognition activities and measures as well as enhancements and offerings.
  7. Communicate with the agency employment attorneys as assigned by the Executive Director.

 Functioning as a Senior Leadership member

  1. Responsible for development projects assigned by the Executive Director to further the agency’s mission and to enhance the agency.
  2. Work as a team with the other Associate Directors and Executive Director to secure appropriate support for Highland Valley’s positions and to promote aging and disability network concerns.
  3. Coordinate the provision of some grants to include grant research and application completion, enhancing Highland Valley's interests.
  4. Advance business opportunities as assigned to further the agency’s mission and strategic plan.

 

Personnel Responsibilities

  1. Senior management of assigned agency programs and departments.
  2. See HR responsibilities.
  3. Directly supervise Ombudsman Program Director and other designated personnel.
  4. Coordinate volunteer recruitment, retention and recognition.

 

Program Development & Quality Initiatives

  1. Provide team leadership for managing and developing the agency.
  2. Assist in ensuring agency compliance with contracts, grants and regulations.
  3. Co-facilitate a strategic quality assurance program that ensures compliance with AAA/EOEA performance standards.

 

Additional Job Requirements

  1. Other tasks as assigned by supervisor to meet agency needs.
  2. Environmental Conditions
    1. Work is 75% indoor office work; 25% outdoor (i.e. travel to attend required meetings, presentations and trainings).
  3. Physical Requirements
    1. While performing duties of position, employee will be required to sit/stand for extended periods.
    2. Working knowledge of computers applicable software and databases and capacity to see computer screen and read written material.
    3. Capacity to communicate verbally with staff/supervisors, consumers and community.
    4. Capacity for the fine manipulation with use of office equipment.
    5. Capacity for occasional reaching, lifting or bending.
  4. Work Environment Expectations
    1. Available to work a salaried position with primary hours daily M-F, 9AM-5PM.
    2. Ability to drive as the position requires
Job Type: Full Time
Salary:
Submit cover letter and resume to:

Cathy Twiss

413-588-5765

ctwiss@highlandvalley.org

Accepting resumes until position is filled.

Protective Services WorkerJob Posted on March 19, 2021

The Protective Service Worker performs intake, investigation and service planning and other Protective Services casework functions under the Elder Protective Services Program as defined in 651 CMR.5.02.

AUTHORITY:              This position reports to and is supervised by the Highland Valley Elder Services Protective Services Program Director.

REQUIREMENTS:      A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology; plus at least 1 year of experience in counseling casework or case management, preferably in a Protective Services or crisis intervention capacity. OR Bachelor’s Degree from an accredited school in social work, psychology, counseling, human development, or gerontology; plus at least 2 years of experience in counseling, casework or case management providing protective or crisis intervention services.

  1. PRIMARY FUNCTIONS AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
  2. Receives reports of the abuse, neglect, self-neglect and financial exploitation of elders and conducts an investigation to determine whether there is reasonable cause to believe that the abuse occurred.
  3. Determines whether an emergency or non-emergency situation exists and responds to emergency situations when necessary, within working hours or as negotiated.
  4. Conducts protective assessments of abused elders, including evaluation of the functional capacity, situation and resources of abused elders, in accordance with the provisions of M.G.L. c. 19A and 20(a) or 20(b).
  5. Develops, with abused elders, protective service treatment plans; and provides or arranges for the provision of protective and other services to abused elders.  Provides counseling to elders regarding the alleviation or prevention of abuse and the availability of  services.  This can involve work  with the Probate Court or District Attorney's Office.
  6. Monitors the provision of services necessary to alleviate abuse and neglect, until the case can be closed.
  7. Maintains the case file by completing all mandated paper work in a timely fashion, according to required documentation standards, including the full use of APS computerized record (Harmony).
  8. Performs community organization work to help educate the community to the issue of elder abuse; and develops the effective inter-agency relationships necessary, in order to utilize the multi-disciplinary resources available in the community for abused elders.
  9. Responsible for after-hours, on-call coverage 1 week at a time, to be shared with other staff on a rotating basis.
  10. Provides back-up to care management system as needed.
  11. Responsible for carrying out other duties as assigned by the Protective Services Program Director.
  12. Participates in training and development activities to keep up with knowledge/skills leading to strong performance in this position.
  13. Participates in required quality performance initiatives within program area.

ADDITIONAL JOB REQUIREMENTS

  1. Other tasks as assigned by supervisor to meet agency needs.
  2. Environmental Conditions: Work is 50% indoor office work; 50% outdoor (i.e. travel to attend required meetings, presentations and trainings).
  3. Physical Requirements
    1. While performing duties of position, employee will be required to sit/stand for extended periods.
  4. Working knowledge of computers applicable software and databases and capacity to see computer screen and read written material.
  5. Capacity to communicate verbally with staff/supervisors, consumers and community.
  6. Capacity for the fine manipulation of office equipment.
  7. Capacity for occasional reaching, lifting or bending.Work Environment Expectations
  8. Available to work an hourly position with primary hours daily M-F, 9am-5pm.
  9. Ability to drive as the position requires.
Job Type: Full Time
Salary: $20.92 per hour
Submit cover letter and resume to:

Sierra Bradley, PS Program Director

sbradley@highlandvalley.org

413-588-5761

Accepting resumes until position is filled.

Administrative Assistant/Program AssistantJob Posted on March 5, 2021

JOB SUMMARY:      This position will provide operational support to the Nursing Department 

AUTHORITY:           This position reports to and is supervised by the Nurse Manager.

REQUIREMENTS:    High comfort level with learning new software and databases.

                                      Working knowledge of Microsoft Office programs.  Must be

detail oriented with strong organizational skills.  Independent

functioning, initiative, research skills, and the follow through

required to complete projects.  Must be able to sit for long

periods of time at a computer.  Ability to pass a CORI check.

 

DUTIES AND RESPONSIBILITIES:

  1. Operational Support:  Is accountable for maintaining office/support functions as related to the work of the Agency.
  2. Is responsible for the completion of clerical work using best judgment in prioritizing work and tact, discretion and confidentiality in dealing with staff and members of the public. Provides operational support to all programs by completing those tasks in an efficient and timely manner (i.e. correspondence, scheduling, filing, computer use, copying, and mailings).
  3. Completes projects which require independent functioning, initiative, research, and follow through. These include but are not limited to grants, internal analysis, statistical reporting, and procedural and regulatory updates.
  4. Updates and maintains computer databases and word processing directories as related to the Agency's programs.
  5. Coordinates with other Internal Operations staff on tasks and assignments, as appropriate.
  6. Participates in training and development activities to increase knowledge/ skills leading to strong performance in this position.
  7. Attends applicable staff and/or Agency meetings.
Job Type: Full Time
Salary: $14.85 per hour
Submit cover letter and resume to:

Cathy Twiss, Associate Director of HR

ctwiss@highlandvalley.org

Fax:  413-584-7076

Accepting resumes until position is filled.

Are you looking for work in the home care industry?

Highland Valley Elder Services does not employ home healthcare workers. However, our provider partners are frequently interested in adding to their team of professionals. Click here for direct care worker opportunities outside of Highland Valley.