JOB SUMMARY: The Protective Service Worker (PSW) performs intake, investigation and service
planning and other Protective Services casework functions under the Elder
Protective Services Program as defined in 651 CMR.5.02.

AUTHORITY: This position reports to and is supervised by the Highland Valley Elder Services Protective Services Program Director.

Essential Functions and Responsibilities:

1. PRIMARY FUNCTIONS AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

 

1. PSW investigates reports of abuse, neglect, self-neglect and financial exploitation of elders and determines whether there is reasonable cause to believe that the abuse occurred.

 

2. Determines whether an emergency or non-emergency situation exists and responds to emergency situations when necessary, within working hours or as negotiated.

 

3. Conducts protective assessments of abused elders, including evaluation of the functional capacity, situation and resources of abused elders, in accordance with the provisions of M.G.L. c. 19A and 20(a) or 20(b).

 

4. Develops protective service plans; and provides or arranges for the provision of protective and other services to elders. Provides counseling to elders regarding the alleviation or prevention of abuse and the availability of services. This can involve work with the Probate Court or District Attorney's Office.

 

5. Monitors the provision of services necessary to alleviate abuse and neglect, until the case can be closed.

 

6. Maintains the case file by completing all mandated paper work in a timely fashion, according to required documentation standards, including the full use of APS computerized record (Harmony).

 

7. Performs community organization work to help educate the community to the issue of elder abuse; and develops the effective inter-agency relationships necessary, in order to utilize the multi-disciplinary resources available in the community for abused elders.

 

8. Responsible for after-hours, on-call coverage 1 week at a time, to be shared with other staff on a rotating basis.

 

9. Provides back-up to care management system as needed.

 

10. Responsible for carrying out other duties as assigned by the Protective Services Program Director.

 

11. Participates in training and development activities to keep up with knowledge/skills leading to strong performance in this position.

 

 

12. Participates in required quality performance initiatives within program area.

 

 

1. ADDITIONAL JOB REQUIREMENTS

 

1. Other tasks as assigned by supervisor to meet agency needs.

 

2. Environmental Conditions: Work is 50% indoor office work; 50% outdoor (i.e. travel to attend required meetings, presentations and trainings).
3. Physical Requirements
   1. While performing duties of position, employee will be required to sit/stand for extended periods.

 

1. Working knowledge of computers applicable software and databases and capacity to see computer screen and read written material.
2. Capacity to communicate verbally with staff/supervisors, consumers and community.
3. Capacity for the fine manipulation of office equipment.
4. Capacity for occasional reaching, lifting or bending.

4. Work Environment Expectations

1. Available to work an hourly position with primary hours daily M-F, 9am-5pm
2. $22.75 per hour
3. $200-225 stipend is paid during staff’s rotating week of on call duty
4. Ability to drive as the position requires.

 

Qualifications:

REQUIREMENTS:      Bachelor’s Degree from an accredited school in social work, psychology, counseling, human development, or gerontology; plus at least 2 years of experience in counseling, casework or case management providing protective or crisis intervention services. OR A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology; plus at least 1 year of experience in counseling casework or case management, preferably in a Protective Services or crisis intervention capacity.

JOB SUMMARY: This position will provide operational support to the Agency.

AUTHORITY: This position reports to and is supervised by the assigned Program Director.

REQUIREMENTS: High comfort level with learning new software and databases. Working knowledge of Microsoft Office programs. Must be
detail oriented with strong organizational and communication
skills. Independent functioning, initiative, research skills, and the follow through required to complete projects.

SCHEDULE: 37.5 hours/week. 9am to 5pm Monday – Friday. $17.00 per hr

Essential Functions and Responsibilities:

DUTIES AND RESPONSIBILITIES:

I. Operational Support: Is accountable for maintaining office/support functions as related to the work of the Agency.

A. Responsible for the completion of clerical work using best judgment in prioritizing work and tact, discretion and confidentiality in dealing with staff and members of the public. Provides operational support to programs by completing those tasks in an efficient and timely manner (i.e. correspondence, scheduling, filing, computer use, copying, and mailings).

B. General data verification and data entry to achieve the agency’s compliance with quality measures.

C. Complete projects which require independent functioning, initiative, research, and follow through. These include but are not limited to basic internal analysis, statistical reporting, and procedural and regulatory updates.

D. Provides tracking and follow-up to appropriate contacts for various reports.

II. Additional Job Requirements

A. Participates in training and development activities to increase knowledge/ skills leading to strong performance in this position.

B. Attends applicable staff and/or Agency meetings and records minutes.
C. Participates in required quality performance initiatives.

D. Other tasks as assigned by your supervisor to meet agency needs.

III. Environmental Conditions – work is 90% indoor work; 10% outdoor (i.e. travel to attend meetings, events, errands and trainings).

IV. Physical Requirements

A. While performing duties of position, employee will be required to sit/stand
for extended periods.

B. Working knowledge of computers, applicable software and databases and
capacity to see computer screen and read written material.

C. Capacity to communicate verbally with staff, supervisors, consumers and
community.

D. Capacity for the fine manipulation with use of office equipment.

E. Capacity for occasional reaching, bending, and lifting up to 25 lbs.

V. Work Environment Expectations

A. Available to work an hourly position Monday to Friday.

B. Ability to drive own vehicle as the position requires. Mileage reimbursement is available.

 

Qualifications:

REQUIREMENTS: High comfort level with learning new software and databases. Working knowledge of Microsoft Office programs. Must be
detail oriented with strong organizational and communication
skills. Independent functioning, initiative, research skills, and the follow through required to complete projects.