Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of their choice. The Care Advisor reports to and is supervised by the Home Care Program Director and the Home Care Supervisor.

Essential Functions and Responsibilities:

• Link and coordinate resources with elders.
• Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
• From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
• Act as an advocate to/with the elder when necessary.
• Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
• Provide Information and Referral services.
• Participate in Highland Valley's development of comprehensive community programming efforts.
• Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
• Participate in required quality performance initiatives within program area.
• Other tasks as assigned by supervisor to meet agency needs.

Qualifications:

• Bachelor's degree required, social work or related field preferred
• Must have valid driver's license and reliable transportation
• Prior experience with assessments or patient intake
• Prior sales experience a plus but not required
• Ability to operate independently and use discretion
• Strong work ethic and commitment to success
• Caring attitude and compassion

Home Delivered Meals Driver needed to deliver noon time meals to elders. Driving routes available in Northampton/Easthampton area, Westfield, and Amherst. Drive up to 2 hours per day between 10:30 am to 12:30 pm, Monday to Friday, for a total of 10 hours/week. Own vehicle required. $17.25/hour and mileage reimbursement.

Essential Functions and Responsibilities:

Helps to pack coolers and bags for delivery of HDMs.

Delivers HDMs as assigned by Supervisor.

Reports to or calls Home Delivered Meals Site Coordinator if any problems arise on Home-Delivered Meals route.

Responsible for cleaning of own containers daily.

Drivers should report any change in a participant condition or living situation to their Home Delivered Meals Site Coordinator. Driver should discuss with their supervisor which participants on their route need to have an individual call if meals are cancelled.

Participates in training and development activities leading to strong performance in this position.

Participates in required quality performance initiatives within program area.

Must be able to lift 25 lbs., and move it 100 ft.

While delivering meals, must wear the agency issued ID badge.

Performs other appropriate duties, as assigned by the Home Delivered Meals Site Coordinator.

Qualifications:

Knowledge of the service delivery area for Home-Delivered Meals (HDMs).

A valid driver’s license.

A reliable vehicle to transport the meals.

Proof of insurance.

Responsible for maintaining and expanding Information and Referral localization to increase living options for elders by assessing their needs and providing resources to maintain the living arrangement of his/her choice. Develop and promote Caregiving Initiatives. Position will be based out of Westfield, MA.

Essential Functions and Responsibilities:

PRIMARY FUNCTIONS AND RESPONSIBILITIES:

• Providing Information and Referral services, using the database and other resources, to callers of Highland Valley Elder Services (HVES).
• Completing intakes, assisting callers seeking Home Care, Home Delivered Meals, Nursing Home Screenings, Adult Day Health Screenings, Money Management and Protective services.
• Training, assisting and updating HVES staff to understand and access pertinent resources to enhance utilization of community services.
• Evaluating the effectiveness of the referral system consistent with quality standards to include consumer feedback and satisfaction regarding both the resources offered and the department.
• Conducting outreach and marketing of Information and Referral Program both internally and externally.
• Conducting Options Counseling visits to provide education around available resources to enable consumers to reach identified goals.
• Providing support to SHINE and BCAA program staff by assisting with coordination of appointments and providing resource information to callers around these programs.
• Working to mobilize the agency’s programs under the Caregiving Initiative by identifying caregiving issues and developing potential resources for caregivers.
• Provide interdisciplinary care management to link and coordinate resources with elders.

Qualifications:

QUALIFICATIONS: Associate’s Degree in Human Services related field. At least 3 years of experience working with older adults. Familiarity/fluency in Russian is a plus.

This position reports to and is supervised by the Executive Director This position will provide operational and governance support primarily to the Executive Director and the Board of Directors. The position will also provide supplemental support to the CFO and Assistant Directors as well as the Program Assistant duties as time allows.

Essential Functions and Responsibilities:

Duties and Responsibilities:

1. Operational Support: Is accountable for maintaining office/support functions as related to the work of the Executive Director and as designated by the ED. Work to include clerical work, projects requiring initiatives such as research and follow through, and maintaining confidentiality.
2. Executive Support: Written and verbal communication, administrative, and organizational skills. Independent projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. Serve as a point of contact for internal and external constituencies on all delegated matters pertaining to the Office of the Executive Director.
3. Board and Committee Governance Support: Maintains Board and Committee work flow through agenda, correspondence, minute keeping, scheduling, interrelating, and reporting activities. Maintains Board systems, tracking terms and corresponding documentation.
4. Other tasks as assigned by ED to meet agency needs.

Qualifications:

Qualities:  Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors • Strong written and verbal communication skills • Demonstrated proactive approaches to problem-solving with strong decision-making capability • Emotional maturity • Highly resourceful team-player, with the ability to also be extremely effective independently • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of consumer service and response • Demonstrated ability to achieve high performance goals and meet deadlines• Forward looking thinker, who actively seeks opportunities and proposes solutions

Education: High School Diploma required, college education preferred

Experience:  Previous support role experience a plus, preferably in a non-profit organization • Experience and interest in internal and external communications, partnership development, and fundraising • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).