Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of their choice. The Care Advisor reports to and is supervised by the Home Care Program Director and the Home Care Supervisor.

Essential Functions and Responsibilities:

• Link and coordinate resources with elders.
• Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
• From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
• Act as an advocate to/with the elder when necessary.
• Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
• Provide Information and Referral services.
• Participate in Highland Valley's development of comprehensive community programming efforts.
• Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
• Participate in required quality performance initiatives within program area.
• Other tasks as assigned by supervisor to meet agency needs.

Qualifications:

• Bachelor's degree required, social work or related field preferred
• Must have valid driver's license and reliable transportation
• Prior experience with assessments or patient intake
• Prior sales experience a plus but not required
• Ability to operate independently and use discretion
• Strong work ethic and commitment to success
• Caring attitude and compassion

The Protective Service Worker engages in activities related to the determina¬tion of eligibility for protective services and the provision and arrangement of services with elders de¬termined to be suffering from a reportable condition of abuse as defined in 651 CMR 5.02(31).

Essential Functions and Responsibilities:

1. PSW investigates reports of abuse, neglect, self-neglect and financial exploitation of elders and determines whether there is reasonable cause to believe that the abuse occurred.
2. Determines whether an emergency or non-emergency situation exists and responds to emergency situations when necessary, within working hours or as negotiated.
3. Conducts protective assessments of abused elders, including evaluation of the functional capacity, situation and resources of abused elders, in accordance with the provisions of M.G.L. c. 19A and 20(a) or 20(b).
4. Develops protective service plans; and provides or arranges for the provision of protective and other services to elders. Provides counseling to elders regarding the alleviation or prevention of abuse and the availability of services. This can involve work with the Probate Court or District Attorney's Office
5. Monitors the provision of services necessary to alleviate abuse and neglect, until the case can be closed.
6. Maintains the case file by completing all mandated paper work in a timely fashion, according to required documentation standards, including the full use of APS computerized record (Harmony).
7. Performs community organization work to help educate the community to the issue of elder abuse; and develops the effective inter-agency relationships necessary, in order to utilize the multi-disciplinary resources available in the community for abused elders.
8. Responsible for after-hours, on-call coverage 1 week at a time, to be shared with other staff on a rotating basis.
9. Provides back-up to care management system as needed.
10. Responsible for carrying out other duties as assigned by the Protective Services Program Director.
11. Participates in training and development activities to keep up with knowledge/skills leading to strong performance in this position.

Qualifications:

Bachelor’s Degree from an accredited school in social work, psychology, counseling, human development, or gerontology; plus at least 2 years of experience in counseling, casework or case management providing protective or crisis intervention services. OR A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology; plus at least 1 year of experience in counseling casework or case management, preferably in a Protective Services or crisis intervention capacity.

Responsible for maintaining and expanding Information and Referral localization to increase living options for elders by assessing their needs and providing resources to maintain the living arrangement of his/her choice. Develop and promote Caregiving Initiatives. Position will be based out of Westfield, MA. Knowledge of Russian a plus, but not required.

Essential Functions and Responsibilities:

• Providing Information and Referral services, using the database and other resources, to callers of Highland Valley Elder Services (HVES).
• Completing intakes, assisting callers seeking Home Care, Home Delivered Meals, Nursing Home Screenings, Adult Day Health Screenings, Money Management and Protective services.
• Training, assisting and updating HVES staff to understand and access pertinent resources to enhance utilization of community services.
• Evaluating the effectiveness of the referral system consistent with quality standards to include consumer feedback and satisfaction regarding both the resources offered and the department.
• Conducting outreach and marketing of Information and Referral Program both internally and externally.
• Conducting Options Counseling visits to provide education around available resources to enable consumers to reach identified goals.
• Providing support to SHINE and BCAA program staff by assisting with coordination of appointments and providing resource information to callers around these programs.
• Working to mobilize the agency’s programs under the Caregiving Initiative by identifying caregiving issues and developing potential resources for caregivers.
• Provide interdisciplinary care management to link and coordinate resources with elders.

Qualifications:

Associate’s Degree in Human Services related field. At least 3 years of experience working with older adults.

Seeking Program Director to lead team of RN’s who provide clinical review and assessment for home care programs in the community and skilled nursing facility approvals. This is an exempt, salaried position with core hours of 37.5 hours per week.

Essential Functions and Responsibilities:

Oversee clinical assessment and eligibility programs.  Supervise the nursing team. Work with home health agencies, health care facilities and skilled nursing facilities.

Qualifications:

RN required with a minimum of three years of experience in a community or long-term care setting. One year supervisory experience is required. Ability to drive own vehicle.

Home Delivered Meals Driver needed to deliver noon time meals to elders. Driving routes available in Northampton/Easthampton area, Westfield, and Amherst. Drive up to 2 hours per day between 10:30 am to 12:30 pm, Monday to Friday, for a total of 10 hours/week. Own vehicle required. $17.25/hour and mileage reimbursement.

Essential Functions and Responsibilities:

Helps to pack coolers and bags for delivery of HDMs.

Delivers HDMs as assigned by Supervisor.

Reports to or calls Home Delivered Meals Site Coordinator if any problems arise on Home-Delivered Meals route.

Responsible for cleaning of own containers daily.

Drivers should report any change in a participant condition or living situation to their Home Delivered Meals Site Coordinator. Driver should discuss with their supervisor which participants on their route need to have an individual call if meals are cancelled.

Participates in training and development activities leading to strong performance in this position.

Participates in required quality performance initiatives within program area.

Must be able to lift 25 lbs., and move it 100 ft.

While delivering meals, must wear the agency issued ID badge.

Performs other appropriate duties, as assigned by the Home Delivered Meals Site Coordinator.

Qualifications:

Knowledge of the service delivery area for Home-Delivered Meals (HDMs).

A valid driver’s license.

A reliable vehicle to transport the meals.

Proof of insurance.