Highland Valley Elder Services seeks a reliable full-time Executive Assistant to provide operational support to the Executive Team, including the Director of Information Technology.

Essential Functions and Responsibilities:

Duties and Responsibilities

Operational Support: Is accountable for maintaining office/support functions as related to the work of the Agency.

1. Complete projects which require independent functioning, initiative, research, and follow through. These include but are not limited to internal analysis, statistical reporting, and procedural and regulatory updates
2. High level of comfort with computers, applicable software and databases.
3. Responsible for the completion of work using best judgment in prioritizing work and tact, discretion and confidentiality in dealing with staff and members of the public.
4. Provides operational support to Executive Team, including the Director of Information Technology, by completing tasks in an efficient and timely manner (i.e. data reporting, correspondence, scheduling, filing, computer use, copying, and mailings).
5. General data verification and data entry to achieve the agency’s compliance with quality measures.
6. Provide tracking and follow-up to appropriate contacts for various reports

Reception Oversight:

1. Assure reception provides callers with the most professional and positive experience possible.
2. Function as primary back up for receptionists.
3. Provide training to receptionists and other staff covering reception.
4. Create reports, documentation and performance data on reception operations, in order to monitor efficiency and compliance.

Other tasks as assigned by supervisor to meet agency needs

Qualifications:

High comfort level with learning new software and databases.  In depth knowledge of the MS Office Suite and Adobe Pro. Must be detail oriented with strong organizational and communication skills.  Independent functioning, initiative, research skills, and the follow through required to complete projects.  Previous supervisory experience.

Highland Valley Elder Services seeks a reliable part-time person to interpret written and spoken material from English into Russian or Ukrainian (and vice versa). Position is for 12 hours a week (minimum of two 4-hour blocks of time per week during regularly scheduled business hours, plus event/activity hours.), at 16 Washington Street in Westfield MA.

Essential Functions and Responsibilities:

Duties and Responsibilities

• Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Refers to online translation tools for additional assistance with translation if necessary
• Follows up with individuals to ensure satisfaction and understanding
• Adheres to industry quality standards established by the Association of Translation Companies to ensure that all completed work follows legal and ethical obligations
• Translates a variety of documents
• Participates in events and activities where translation services are necessary
• Translates for individuals whose goal is improved access to agency services
• Keeps detailed records of who was served, how time was spent and what was discussed
• Collaborates directly with Home Care Resource Specialists and other staff

 

Qualifications:

Requirements:

• High School diploma required; Associates or Bachelor’s Degree preferred
• Fluency in English, Russian/ Ukrainian Languages

Highland Valley Elder Services Nutrition Program is looking for an organized, outgoing person who enjoys working with elders to coordinate the Community Dining Center and Home Delivered Meals Program for the Amherst/Hadley area

Essential Functions and Responsibilities:

Responsible for all Home Delivered Meals drivers in designated area, including training and supervision of drivers, and arranging for substitute drivers when necessary.

•  Take reservations, cancellations and place orders for Home Delivered Meals.
• Coordinate with the elders the set-up, supplies, portion control, sanitation and equipment in the Community Dining Room.
• Monitor food delivery, including meal count and temperature readings.
• Maintain daily attendance sheets, voluntary donations and monthly consolidation forms for Community and Home Delivered Meals.
• Other tasks as specified in the Dining Center Operations Manual.

 

Provide agency and resource development via Nutrition Programming to foster elder/community participation in sponsorship activities that affect the local ownership of meal distribution.

•  Provide information, invitations and guidance to community residents to foster participation in the Nutrition Site Council and in support of the Resident Quality of Life model.
• Participate in training and development activities to keep up with knowledge/skills leading to a strong performance in this position.
• Participate in required quality performance initiatives within program area.
• Perform other tasks as assigned by supervisor to meet agency needs.

Qualifications:

1)       Must be able to lift at least 25 pounds and move it at least 100 feet.

2)       Must be able to safely perform all job functions consistent with food service duties.

3)       Must be able to use the telephone to maintain contact with elders and agency personnel.

4)       Must be able to write and fill out required forms.

5)       Must have the ability to work both independently, as well as cooperatively with the elders in the community, to promote a friendly and home-like atmosphere.

6)       Must pass requirement for CORI.

7)       Computer skills and comfortable with current office technology.

8)       Food service knowledge and experience.

9)       Good communication skills, both oral and written.

10)     Strong interpersonal skills, including willingness to engage new and potential participants.

11)     Must have vehicle for site visits and be willing to travel within service area if necessary.

12)     Willingness to substitute at other Community Dining Centers (Northampton, Easthampton, Westfield) in the absence of the Site Coordinator.

Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of his/her choice. Remote work up to 75% (including home visits) available after six months, based on performance.
The Care Advisor reports to and is supervised by the Home Care Program Director and the Home Care Supervisor.

Essential Functions and Responsibilities:

RESPONSIBILITIES

1. Link and coordinate resources with elders.
2. Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
3. From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
4. Act as an advocate to/with the elder when necessary.
5. Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
6. Provide Information and Referral services.
7. Participate in Highland Valley's development of comprehensive community programming efforts.
8. Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
9. Participate in required quality performance initiatives within program area.
10. Other tasks as assigned by supervisor to meet agency needs.

ADDITIONAL JOB REQUIREMENTS:

1. Environmental Conditions
   1. Environmental Conditions: Work is 75% indoor office work; 25% outdoor (i.e. travel to consumers and attend required meetings).
2. Physical Requirements
   1. While performing duties of position, employee will be required to sit/stand for extended periods.
   2. Working knowledge of computers applicable software and databases and capacity to see computer screen and read written material.
   3. Capacity to communicate verbally with staff/supervisors, consumers and community.
   4. Capacity for the fine manipulation with use of office equipment.
   5. Capacity for occasional reaching, lifting or bending.
3. Work Environment Expectations
   37. Available to work an hourly position M-F, 9am-5pm. 37.5 hours per week.
   38. Ability to drive own vehicle as the position requires.

Qualifications:

Associate’s degree required, social work or related field preferred.  Must have valid driver’s license and reliable transportation.  Prior experience with assessments or patient intake. Ability to operate independently and use discretion.  Strong work ethic and commitment to success.  Caring attitude and compassion. Prior sales experience a plus but not required.

Delivers meals to participants of Highland Valley’s Home-Delivered Meals Program.

This position reports to the Home Delivered Meals Site Coordinator. Hours are Monday through Friday from approx. 10:00am-noon.

Essential Functions and Responsibilities:

PRIMARY FUNCTIONS AND RESPONSIBILITIES:

 

1. Helps to pack coolers and bags for delivery of HDMs.
2. Delivers HDMs as assigned by Supervisor.
3. Reports to or calls Home Delivered Meals Site Coordinator if any problems arise on Home-Delivered Meals route.
4. Responsible for cleaning of own containers daily.
5. Driver should report any change in a participant’s condition or living situation to their Home Delivered Meals Site Coordinator. Driver should discuss with their supervisor which participants on their route need to have an individual call if meals are cancelled.
6. Participates in training and development activities leading to strong performance in this position.
7. Participates in required quality performance initiatives within program area.
8. Must be able to lift 25 lbs, and move 100 ft.
9. While delivering meals, must wear the agency issued ID badge.
10. Performs other appropriate duties, as assigned by the Home Delivered Meals Site Coordinator.

Qualifications:

QUALIFICATIONS: Knowledge of the service delivery area.
A valid driver’s license.
A reliable vehicle to transport the meals.