Highland Valley Elder Services Nutrition Program is looking for an organized, outgoing person to work 25 hours per week at the Northampton, MA Dining Center located at 81 Conz Street. Hours are Monday through Friday, 9:00 a.m. to 2 p.m., working with elders to coordinate the Community Dining Center and Home Delivered Meals Program.

Essential Functions and Responsibilities:

1)Responsible for all Home Delivered Meals drivers in designated area, including training and supervision of drivers, and arranging for substitute drivers when necessary.

A) Take reservations, cancellations and place orders for Home Delivered Meals.

B) Coordinate with the elders the set-up, supplies, portion control, sanitation and equipment in the Community Dining Room.

C) Monitor food delivery, including meal count and temperature readings.

D) Maintain daily attendance sheets, voluntary donations and monthly consolidation forms for Community and Home Delivered Meals.

E) Other tasks as specified in the Dining Center Operations Manual.

 

2)Provide agency and resource development via Nutrition Programming to foster elder/community participation in sponsorship activities that affect the local ownership of meal distribution.

A) Provide information, invitations and guidance to community residents to foster participation in the Nutrition Site Council and in support of the Resident Quality of Life model.

B) Participate in training and development activities to keep up with knowledge/skills leading to a strong performance in this position.

C) Participate in required quality performance initiatives within program area.

D) Perform other tasks as assigned by supervisor to meet agency needs.

Qualifications:

Must have basic computer, organization, and phone skills. Reliable vehicle and ability to drive is required.

Responsible for maintaining and expanding Information and Referral localization to increase living options for elders by assessing their needs and providing resources to maintain the living arrangement of his/her choice. Develop and promote Caregiving Initiatives. Position will be based out of Florence, MA.

Essential Functions and Responsibilities:

• Providing Information and Referral services, using the database and other resources, to callers of Highland Valley Elder Services (HVES).
• Completing intakes, assisting callers seeking Home Care, Home Delivered Meals, Nursing Home Screenings, Adult Day Health Screenings, Money Management and Protective services.
• Training, assisting and updating HVES staff to understand and access pertinent resources to enhance utilization of community services.
• Evaluating the effectiveness of the referral system consistent with quality standards to include consumer feedback and satisfaction regarding both the resources offered and the department.
• Conducting outreach and marketing of Information and Referral Program both internally and externally.
• Conducting Options Counseling visits to provide education around available resources to enable consumers to reach identified goals.
• Providing support to SHINE and BCAA program staff by assisting with coordination of appointments and providing resource information to callers around these programs.
• Working to mobilize the agency’s programs under the Caregiving Initiative by identifying caregiving issues and developing potential resources for caregivers.
• Provide interdisciplinary care management to link and coordinate resources with elders.

Qualifications:

Associate’s Degree in Human Services related field. At least 3 years of experience working with older adults..

Home Delivered Meals Driver needed to deliver noon time meals to elders. Driving routes available in Northampton/Easthampton, Westfield and Amherst. Drive up to 2 hours per day between 10:30 am to 12:30 pm, Monday to Friday, for a total of 10 hours/week. Own vehicle required. $18.00/hour and mileage reimbursement.

Amherst is looking for a 5-day a week driver, while Westfield and Northampton area needs both a 5-day and per diem driver.

Essential Functions and Responsibilities:

Helps to pack coolers and bags for delivery of HDMs.

Delivers HDMs as assigned by Supervisor.

Reports to or calls Home Delivered Meals Site Coordinator if any problems arise on Home-Delivered Meals route.

Responsible for cleaning of own containers daily.

Drivers should report any change in a participant condition or living situation to their Home Delivered Meals Site Coordinator. Driver should discuss with their supervisor which participants on their route need to have an individual call if meals are cancelled.

Participates in training and development activities leading to strong performance in this position.

Participates in required quality performance initiatives within program area.

Must be able to lift 25 lbs., and move it 100 ft.

While delivering meals, must wear the agency issued ID badge.

Performs other appropriate duties, as assigned by the Home Delivered Meals Site Coordinator.

Qualifications:

Knowledge of the service delivery area for Home-Delivered Meals (HDMs).

A valid driver’s license.

A reliable vehicle to transport the meals.

Proof of insurance.

Multiple openings available:
Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of their choice. The Care Advisor reports to and is supervised by the Home Care Program Director and the Home Care Supervisor.

Essential Functions and Responsibilities:

• Link and coordinate resources with elders.
• Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
• From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
• Act as an advocate to/with the elder when necessary.
• Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
• Provide Information and Referral services.
• Participate in Highland Valley's development of comprehensive community programming efforts.
• Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
• Participate in required quality performance initiatives within program area.
• Other tasks as assigned by supervisor to meet agency needs.

Qualifications:

• Bachelor's degree required, social work or related field preferred
• Must have valid driver's license and reliable transportation
• Prior experience with assessments or patient intake
• Prior sales experience a plus but not required
• Ability to operate independently and use discretion
• Strong work ethic and commitment to success
• Caring attitude and compassion