Home Delivered Meals Driver needed to deliver noon time meals to elders for the Meals on Wheels Program. Routes leave from our Northampton location. Drive up to 2 hours per day between 10:30 am to 12:30 pm, Monday to Friday, for a total of 10 hours/week.

Essential Functions and Responsibilities:

Pack coolers, deliver meals to consumers, conduct wellness check, and return all equipment to the kitchen clean.

Qualifications:

Must have reliable vehicle and drivers license

Must be able to lift 20 pounds.

Highland Valley Elder Services is searching for a part time Benefits Support Specialist/certified Application Counselor to assist consumers apply for health insurance benefits, enroll in health plans, maintain insurance benefits, and apply for pother State and Federal benefits including Fuel Assistance and SNAP. Working 15 hours per week Monday through Friday during the hours of 9am-5pm. Reliable vehicle and ability to drive is required.

Essential Functions and Responsibilities:

1. Provide assistance to older people and individuals with disabilities to help them understand the programs and services that may be changing or ending, as well as assisting them complete to forms, applications, or other necessary documents.
2. Become trained and certified by Mass Health and the Health Connector and completed the CAC exam to support Consumers in applying, maintaining, and renewing health insurance coverage. Act as a resource for Consumers in Highland Valley’s Service Area on benefit eligibility information and application assistance.
3. Offer both virtual and in-person support, as requested by the Consumer.
4. Become a Certified Application Counselor (CAC) through the self-paced, virtual training and pass the CAC exam to receive CAC certification within four weeks of hire.
5. Complete any supplemental training offered by MassHealth on application assistance and the redetermination process, including the training on the Application for Health Coverage for Senior and People Needing Long-Term-Care Services (SACA) through the MassHealth Learning Management System.
6. Participate in the quarterly MassHealth Lead Certification Application Counselors Technical Assistance Meeting and join the Massachusetts Health Care Training Forum (MTF) to stay up to date on public health insurance information from MassHealth, the Health Connector, and Health Safety Net (HSN) programs.
7. Be knowledgeable about the Fuel Assistance programs and application process.
8. Participate in and complete annual Fuel Assistance trainings provided by Community Action and Valley Opportunity Council.
9. Be knowledgeable about the Department of Transition Assistance (DTA) programs and services, including the Supplemental Nutritional Assistance Program (SNAP) and the Out-of-Pocket Medical Expenses Form.

Qualifications:

Associates Degree. Experience with Elders, Ability to work independently. Strong communication skills and attention to detail with the ability to evaluate and verify information against a set of standards. Strong computer skills.

Highland Valley Elder Services IT Department is looking for an organized problem-solver to work on a per diem basis. Hours available Monday through Friday during the hours of 9am-5pm. Reliable vehicle and ability to drive is required. Hours will vary per week.

Essential Functions and Responsibilities:

1. Respond to hardware and software support issues from employees and volunteers for applications, laptops, phone/voicemail, printers, mobile devices, etc.
2. Respond to hardware and software support issues from service providers and Councils on Aging who are using Highland Valley software and/or devices.
3. Assist agencies who have purchased Highland Valley’s Dining Center Self Service app with training and/or troubleshooting.
4. Perform troubleshooting and/or research to diagnose and resolve problems.
5. Organize and schedule upgrades and maintenance without deterring others from completing their work.
6. Maintain software used on devices, including but not limited to Windows OS, iOS, anti-virus and malware protection, via patches, updates and fixes.
7. Install application software.
8. Set up and configure computers as appropriate for the user’s position.
9. Provide orientation and guidance to users on how to use software and operate computer equipment.
10. Create and/or update training materials for the computer hardware and software in use at the agency.
11. Set up/remove user accounts on systems (network, email, phone, etc.).
12. Maintain records/logs of repairs and fixes.

Qualifications:

Related certificate or diploma from a technical school, or associates degree in related field.  Experienced with iOS devices, Windows 11 and Microsoft 365.  Excellent interpersonal, verbal, and written skills.  Ability to problem-solve and think creatively.  Ability to work collaboratively and independently on assigned duties.  Ability to prioritize assignments.

 

Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of his/her choice. Remote work up to 75% (including home visits) available after six months, based on performance.

Essential Functions and Responsibilities:

1. Link and coordinate resources with elders.
2. Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
3. From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
4. Act as an advocate to/with the elder when necessary.
5. Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
6. Provide Information and Referral services.
7. Participate in Highland Valley's development of comprehensive community programming efforts.
8. Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
9. Participate in required quality performance initiatives within program area.
10. Other tasks as assigned by supervisor to meet agency needs.

Qualifications:

Associate’s degree required, social work or related field preferred.  Must have valid driver’s license and reliable transportation. Prior experience with assessments or patient intake preferred. Ability to operate independently and use discretion.  Strong work ethic and commitment to success.  Caring attitude and compassion.